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How do I handle the loan of a deceased family member?
We are sorry for your loss. If your family member or relative who was a Salmon loan account holder has passed away, please contact customer service via our in-app chat so we can guide you through the process of writing off their outstanding loan balance. Don’t have the Salmon app yet? Download the app
Please note: We only accept immediate or non-immediate relatives up to the third degree of consanguinity or affinity (for example, spouse, child, parent, sibling, cousin, aunt, or uncle).
When you contact us, please prepare the following details:
1. Full name of the account holder
2. Loan number
3. Your name
4. Your mobile number
5. Your relationship with the account holder (e.g., spouse, parent, sibling, daughter, son, cousin, aunt, uncle, etc.)
6. A scanned original copy (with stamp) or certified true copy (with stamp) of the account holder’s death certificate
The name and date of birth on the death certificate must match our records.
If the account holder’s last name changed due to marriage, please also include a copy of their marriage certificate.
If there are differences between the names on the documents, we may ask for other supporting papers such as a birth certificate or an affidavit of one and the same person to confirm the account holder’s identity.
Once we’ve received and verified the documents, our customer service team will review the account and reach out to you for the next steps.
