General

How to download Salmon app?

How can I log in to my Salmon account?

How can I log out from the Salmon app?

How do I update my personal information?

How do I change my mobile number?

How can I change the email registered to my Salmon account?

How do I see my transactions?

How can I delete my Salmon account?

How does verification work at Salmon?

What IDs are accepted?

Why am I being asked to verify my ID again?

What should I do when facial recognition fails?

What should I do when ID uploading fails?

I didn’t receive a one-time code via SMS. What’s happening?

What should I do if I lost my phone number?

How does Salmon protect my account from fraud?

Why did I get a Security Alert on my device?

How can I know if a Salmon social media page or website is legitimate?

How do I know if a message or contact claiming to be Salmon is legitimate?

What should I do if I receive a suspicious email, link, or message?

How can I unlock my account after locking it?

How does Salmon use and keep my personal information secure?

What is Salmon privacy policy?

What to do if I can't get the Salmon app to open?

What should I do if I’m experiencing other system issues in the Salmon app?

How does Salmon handle product and service updates and customer information and requests?

What should I do if I still have other questions?

Where can I find the latest Salmon promos and offers?

How does the Bring-a-Friend program work?

How do I become a Salmon partner?

Does Salmon have any job openings right now?

What loan products does Salmon offer?

Who can apply for a loan?

How do I apply for a loan?

How can I check the status of my application?

Why is my loan application not approved?

Why is my reloan application not approved?

Can I get another loan?

My loan was reassigned to another bank. What does this mean?

How can I find my loan agreement?

How can I pay my loan?

How can I pay my loan without using the Salmon app?

How can I request a payment link if I cannot log in to the app or receive my one-time code?

How do I make auto-debit payments for my Salmon account?

Where can I find my loan account number?

Is it necessary to submit a payment screenshot after completing a transaction?

When will my payment be recorded in my account?

What is the amount due for this period?

Can I change my payment due date?

Can I reduce my monthly payment?

Can I pay my loan before the due date?

Can I pay my loan late?

Will I be charged a fee if I pay late?

Why am I receiving payment notifications from Salmon?

Can I move my payment to another Salmon loan?

How can I cancel my loan?

How can I request a refund?

How do I handle the loan of a deceased family member or relative?

How do I add or change an authorized representative for a Salmon loan?

How do I apply for Salmon Credit Line?

What can I do at the Salmon Credit Line product screen?

How does cashback work with Credit Line?

How can I get a physical Salmon Access Card?

How can I activate my card?

How can I block, freeze, or report a lost card?

How can I fix my Salmon card if it is not working?

How can I request to have my card reissued?

How does the grace period for Salmon Credit Line work?

How do I use a QR code to pay?

How can I manage or stop subscriptions I made with my Salmon Credit Line?

How can I request a Statement of Account (SOA) for my Salmon Credit Line?

What is a cash transfer fee?

How can I pay my bills in the Salmon app?

How do I pay a bill?

Which billers can I pay?

How are payments processed?

How long does it take?

What if my payment doesn’t go through?

Can I change or refund a payment?

What if my biller says they didn’t get my payment?

What should I do if I see a transaction I don't recognize on my card?

How do I dispute a transaction on my card?

Where can I find a store that offers Salmon loans?

What if I want to know if an item is available to be purchased via Salmon Product Loan, or if I would like to know about its specific features?

What can I do at the Salmon Product Loan product screen?

How can I make an early payment?

How can I pay my loan in full?

How does the grace period for Salmon Product Loan work?

How can I make a partial or full return of an item I purchased using a Salmon Product Loan?

Why is there a software restriction on the mobile phone I availed with a Product Loan?

Can I get a Salmon Personal Loan?

How do I see my Salmon Personal Loan details?

What is Salmon Moto Loan?

How can I apply for a Moto Loan?

What is Salmon Time Deposit?

What is the minimum initial deposit to open a Time Deposit?

What documents do I need to open a Time Deposit?

How can I open a Time Deposit account?

What are the deposit offers?

Will my interest rate change if new rate tables are introduced?

Can I open a Time Deposit account if I’m under 18?

What is the Joint Account feature?

Who is the Primary Holder and what can they do?

What can Joint Holders or co-owners do in the app?

How do I add a Joint Holder to my Time Deposit?

What happens to my money when the Time Deposit matures?

Can I add Joint Holders to my existing Time Deposit?

How does PDIC insurance work for my joint deposit?

How do I fund or top up my Time Deposit?

Why did my transfer go to my Salmon Daily account instead of my Time Deposit account?

When and how is interest credited to my account?

How do I close my Time Deposit?

What happens to my funds when my Time Deposit matures?

Where does my money go after my Time Deposit matures or closes?

What is a cooling-off period?

Can I cancel my Time Deposit during the cooling-off period?

What happens if I close my Time Deposit after the cooling-off period?

Is there any case where the early-closure penalty doesn’t apply?

What types of physical documents are available for a Time Deposit?

Are there any fees to request physical documents?

How can I request a physical copy of the document?

Which documents can I download through the app?

What is Salmon Save?

How do I open a Salmon Save account?

What documents do I need to open a Salmon Save account?

Will I automatically get a Salmon Daily (checking account) too?

How can I deposit money into my Salmon Save account?

Will I get a passbook for my account?

How much interest will I earn from Salmon Save?

Is there a maximum amount I can keep in my Salmon Save account?

Is my money safe with Salmon Save?

What is Savings Goal?

Are there any limits on transfers between my Salmon Daily and Salmon Save accounts?

Are transfers between my Salmon Daily and Salmon Save accounts free?

How long does a transfer between my Salmon Daily and Salmon Save accounts take?

Can I transfer money to someone else's Salmon Daily or Salmon Save account?

Why do I see two transactions for one transfer?

How do I close my Salmon Save or Salmon Daily (checking account)?

What is a service invoice, and do I need to pay it?

Why did I get several invoices or one for a loan I’ve already fully paid?

Why didn’t I get an invoice for one of my billing periods?

Why don’t the amounts on my invoice match my payment schedule?

Why is my invoice dated later than the charges on it?

Why does my invoice say non-VAT, and can I claim input VAT?

How can I tell if an invoice email is from Salmon?

I got an invoice addressed to someone else. What should I do?

Where can I get help with my invoice?