How can I get a physical Salmon Access Card?
If you don’t have Salmon Credit Line yet, you can apply for a physical card at select SM Store locations. To find one near you, visit our location directory.
If you already have Credit Line, you can get a physical Salmon Access Card in two ways:
Pick up a card at a participating store that has cards in stock. Check the location directory to see stores with cards near you. The pins in blue currently have available cards.
Request card delivery by contacting Customer Service via in-app chat
You can also request a virtual card through the Salmon app.
Currently, there is no option to select a specific delivery date or time. It will be scheduled automatically within 2-8 days after you submit your request.
Yes, you may change your address by talking to customer service via in-app chat if the package has not yet been handed over to our courier partner.
If already handed over, you may directly coordinate with your assigned courier through their mobile number. They will send you an SMS before heading out for delivery.
Yes, you may authorize another person to receive your card. No need for them to present any documents (such as IDs or letters of authorization) upon delivery.
No, you or your authorized recipient do not need to present any documents to the courier upon delivery.
If the courier is not yet out for delivery: Yes, you may contact customer service via in-app chat to have it canceled.
If the courier is already out for delivery: Yes, you still can. Simply refuse the delivery package when the courier arrives.