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If you don’t have Salmon Credit Line yet, you can apply for a physical card at select SM Store locations. To find one near you, you may check out our location directory.
Unfortunately, we don’t offer physical cards for existing Salmon Credit Line users at the moment. We know this might be inconvenient, and we appreciate your patience as we actively work to make them available to everyone soon.
Meanwhile, you can request a virtual Salmon Access Card through the Salmon app. It’s quick and easy to set up, and you can use it for online purchases.
If you have any other questions or inquiries about the Salmon Access Card, you may also talk to Salmon Customer Service via our In-App Chat. We’ll be happy to help.
Yes, delivery is available for both.
We deliver to most provinces and cities across the country. If you have questions about delivery availability for a specific location, please contact customer service via in-app chat for more assistance.
You can enter a nearby or convenient address instead.
Metro Manila: 2–4 business days
Other regions: 6–8 business days (may take longer in remote areas)
Currently, there is no option to select a specific delivery date or time. It will be scheduled automatically within 2-8 days after you submit your request.
Yes, you may change your address by talking to customer service via in-app chat if the package has not yet been handed over to our courier partner.
If already handed over, you may directly coordinate with your assigned courier through their mobile number. They will send you an SMS before heading out for delivery.
You may call or text the mobile number of your courier. They will send you an SMS before heading out for delivery.
Yes, you may authorize another person to receive your card. No need for them to present any documents (such as IDs or letters of authorization) upon delivery.
No, you or your authorized recipient do not need to present any documents to the courier upon delivery.
You will receive an SMS containing your tracking number. You may enter it on our courier partner Ninja Van's website.
You may contact us at customer service via in-app chat and provide proof of transaction (e.g., SMS or call logs). We’ll help block the card and send you a replacement.
Please try contacting your assigned courier’s mobile number. If your delivery issue is unresolved, you may contact us at customer service via in-app chat instead. We’ll be happy to arrange a new delivery.
You may refuse delivery. The package will be returned, and we’ll help arrange a new one.
If the courier is not yet out for delivery: Yes, you may contact customer service via in-app chat to have it canceled.
If the courier is already out for delivery: Yes, you still can. Simply refuse the delivery package when the courier arrives.
You may activate your card any time before its expiration date.
Yes, including re-deliveries.
No. Currently, only our standard delivery periods are available.
