How does Salmon protect your account from fraud?
Salmon is committed to keeping your information, your account, and your finances safe. Fraud can happen when someone pretends to be you, accesses your information without permission, or performs transactions you did not authorize. Salmon provides built-in fraud protection for your money and data, with customer support ready to help whenever something looks unusual.
We have strict internal controls designed to spot unusual activity and help prevent unauthorized transactions. These include:
Activity and identity checks to detect if someone other than you may be trying to use your account
Verification procedures whenever something does not match your usual behavior
Monitoring for suspicious patterns that may indicate unauthorized usage
Secure handling of personal data, which is never shared with anyone unauthorized
A dedicated fraud investigation team that reviews cases when something looks irregular
These controls run continuously in the background, with automatic checks and transaction verification in place 24/7. When something appears unusual, our anti-fraud team will reach out to you at any time to confirm the activity and help protect your account. Know more about how we protect you in our security page.
What Salmon will never ask for
To protect your information, Salmon will only ask for your personal details when you initiate a transaction, such as during a loan application, a request to update your information, and other kinds of account-related assistance requests.
In some cases, such as transaction verification, we may ask you to provide partial information related to your personal data. These questions are used only to confirm that we are speaking with the legitimate account holder and will never require you to share full or complete personal details.
Salmon will never ask for full details of any sensitive information, including the following:
Your one-time code
Your login credentials
Your complete card number or CVV
Your personal passwords
Full details such as complete document numbers or your full date of birth
Payments sent to personal bank or e-wallet accounts
If anyone contacts you and asks for full personal information or sensitive details without you initiating the request, that contact is not from Salmon.
How to protect your account
You can also help keep your account more secure by following these tips:
Check messages if they’re officially from us, and avoid clicking on unknown links
Do not provide your one-time code, full personal info, or card details via call
Get the Salmon app only from our official stores, and double-check links before logging in
Use strong passwords
Staying alert helps prevent any unauthorized activity on your account.
How to report suspicious activity
If you notice anything unusual, such as a transaction you did not make, someone pretending to be Salmon, or unexpected messages, please contact customer service via in-app chat right away.
We may ask for basic details to verify your identity and understand what happened so we can assess the situation properly.
What happens after reporting a concern
Once you report an issue, the Salmon anti-fraud team will review your case and may call your registered phone number to clarify further details about your case.
An initial review usually takes 3 to 5 business days, and a full investigation may take 15 to 30 business days, depending on the complexity of the case. In some cases, you may also be visited by our investigation officer in person to assist you further.
We will update you through the Salmon app as soon as there is progress.