Download our app here

If you see an error during installation:
 

1. Delete the old version of the app.

2. Download and Install the new version from the APK.

If for some reason the app is not working for you, download a previous version of the app.

To ensure that the app functions properly, you need to grant restricted permissions to the app.

Here's how to do so: just follow the on-screen instructions below 

If you requested more than three (3) OTPs in 10 minutes:

1. Wait 10 minutes after your last attempt.

2. Reboot your device before making a new request.

3. Resend the OTP.

1. Reboot your device.

2. Resend the OTP.

If you still didn’t receive an SMS:

- Retry steps 1 and 2.

- An SMS should be delivered after a few retries.

1. Reboot your device.

2. Resend the OTP.

If you still didn't receive an SMS:

- Use Viber or Voice OTP as an alternative.

1. If there are a few old SMS messages, delete them from the cashier's phone.

2. Reboot the cashier's device.

3. In the Agent’s Portal, click the three dots (⋮) and select Resend to cashier.

4. Wait a few minutes.

5. If necessary, use the reserve channel:

   - Contact the cashier’s manager to access data from the merchant portal as a backup (if available) or use their email.

If no SMS is received after retries:

- Retry steps 1 and 2.

- An SMS should be delivered after a few retries

1. Check the agent portal.

2. Continue the process, based on the portal data, just as if you received an SMS.

3. Proceed if the application is approved.

Raise a ticket via Microsoft Teams.

1. Open your Microsoft Teams, and go to the SALES AMBASSADORS SUPPORT

channel.

2. Select GENERAL.

3. Click the APPS tab and choose HELP or use this link: Help.

4. You’ll be directed to the Navigation page. Select CREATE NEW TICKET.

5. Choose the ticket type:

   - Incident Report: If you are experiencing issues that are supported by the Product Support Team, such as long decision times, errors, or issues in the Android Agent Application.

   - Device Locking: If you are experiencing issues related to device linking, such as unlinking a device.

   - Other: Use this option as a last resort if you cannot create a request covered by the “Incident” or “Device Locking” categories.

6. Describe the issue in English with as much detail as possible, including:

   - A clear description of the issue.

   - Screenshots (if available).

   - The client’s name (if applicable).

   - The client’s phone number (if applicable).

7. Click SUBMIT.

Track your ticket:

- Monitor ticket status or communicate with the Support Team in the TICKETS CHAT channel on Microsoft Teams.