BenefitsHelp

Salmon Ambassador App

Download our app here

1

Download APK file, and save it on your Android device

2

If you see the notification "The file may be dangerous", click "Download anyway". We guarantee file safety

3

After downloading, find the file in downloads and start the installation.

Download APK file

FAQ

If you see an error during installation:
 

1. Delete the old version of the app.

 

2. Download and Install the new version from the APK.

 

If for some reason the app is not working for you, download a previous version of the app.

To ensure that the app functions properly, you need to grant restricted permissions to the app.

 

Here's how to do so: just follow the on-screen instructions below 

 

 

1. If there are a few old SMS messages, delete them from the cashier's phone.

 

2. Reboot the cashier's device.

 

3. In the Agent’s Portal, click the three dots (⋮) and select Resend to cashier.

 

4. Wait a few minutes.

 

5. If necessary, use the reserve channel:

 

   - Contact the cashier’s manager to access data from the merchant portal as a backup (if available) or use their email.

 

If no SMS is received after retries:

 

- Retry steps 1 and 2.

 

- An SMS should be delivered after a few retries

1. Check the agent portal.

 

2. Continue the process, based on the portal data, just as if you received an SMS.

 

3. Proceed if the application is approved.

Send a message through the Agent App. Tap Help, then Chat with Salmon. Our support team will resolve most issues right there.

 

If your issue needs a closer look, they’ll escalate it and update you. To see the status of your request, tap the Help tab, then Requests.