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How can I block, freeze, or report a lost card?
If the card for your Credit Line is lost, stolen, or you simply want to pause its use, you can easily manage its access in the Salmon app.
The steps to do so are different depending on whether you’re using a physical Salmon Access Card or virtual card.
For virtual cards
Block your virtual card
If you lost your card or think it has been compromised, you can permanently block it so it can no longer be used.
Log in to the Salmon app
On the home page, tap Credit Line under Products
Tap Virtual Card under Cards
Tap Block forever
Once the card is blocked, it cannot be reactivated. You can, however, request a new virtual card to be reissued anytime.
Freeze or unfreeze your virtual card
Freezing your card lets you temporarily pause your transactions without permanently blocking it. This is ideal if you'd like to:
Limit your spending
Investigate a transaction you don’t recognize
Protect your card if you misplace it
Here’s how you can freeze or unfreeze your card.
Log in to the Salmon app
On the home page, tap Credit Line under Products
Under Cards, tap Virtual card
Tap Freeze card to temporarily disable your card
To use it again, tap Unfreeze card
For physical Salmon Access Cards
Block your physical card
If your card is lost or stolen, permanently block it to prevent unauthorized transactions.
Log in to the Salmon app
Go to Credit Line under Your Products
Tap the card icon (showing the last 4 digits of your card)
Select Block forever
Choose a reason for blocking
Confirm by tapping Yes, block
A successful message will confirm that your card has been blocked. Tap Got it to return to the Credit Line screen
Your card will now display a Blocked label with the option to request a new Salmon Access Card.
Freeze or unfreeze your physical Salmon Access Card
To freeze or unfreeze your physical Salmon Access Card:
Log in to the Salmon app
On the Credit Line screen, tap the card icon showing the last 4 digits of your card number
Tap Freeze card
Read the details, then tap Freeze to temporarily disable your Salmon Access Card
You can unfreeze your card anytime when you’re ready to use it again
