How can I request a payment link if I cannot log in to the app or receive my one-time code (OTP)?

If you need to pay but cannot access the Salmon app or are not receiving your one-time code (OTP), you may request a one-time payment link by messaging customer service through our official social media channels.

You can request one yourself or have a third-party request and pay on your behalf.

Before requesting a payment link

We highly recommend trying these options first.

Try alternative payment methods:

Pay through our partner apps and self-service kiosks

Try basic troubleshooting on the Salmon app:

Clear your app and browser cache

Try another browser if you are using the customer portal for your one-time code

Restart your phone

Check your signal or mobile data to see if it has a strong or stable connection

If none of these work, talk to customer service via our official social media channels.

How to request a payment link

1. Contact customer service via our official Facebook, Instagram, or TikTok channels

2. Share the amount you want to pay

3. Provide your preferred bank or e-money channel so we can generate the correct payment link

4. Take note: If you have multiple active Salmon loans, you will receive a separate link for each loan

5. Once you receive your link, please take note that it will only be valid for a limited period:

For Maya accounts: valid for 1 hour

All other banks and e-money channels: valid for 24 hours

If the link expires before you can pay, you may request a new one from our customer service agent.