Back
How can I request a refund?
Refunds are only issued under certain conditions.
Before requesting a refund, please prepare the bank account or e-wallet account name and number where the refund will be sent. This must be under the same name as your Salmon account.
For e-wallets, take note that accounts must be upgraded (Maya) or fully verified (GCash).
Who is eligible for a refund?
You may request a refund under any of the following conditions:
You completed a Full Early Repayment (FER) and still have excess funds
You were charged incorrectly due to a system issue
You paid more than the required amount or made duplicate payments
If any of these match your situation, please contact customer service via in-app chat so we can assist you.
For refunds due to system issues or overpayment
You may request a refund if:
A higher amount was processed than what you entered
You paid twice because the first payment did not appear
You made another payment even though your account was already marked as “Repaid” in the app.
How long will the refund take?
If your requested refund is below ₱2,000: 3–5 business days
If your requested refund is ₱2,000 and above: Up to 10 business days
Our agent will then notify you in the Salmon app once your refund has been issued.
