How can I request a refund?

Refunds are only issued under certain conditions. Before requesting a refund, please prepare the bank account or e-wallet account name and number where the refund will be sent. This must be under the same name as your Salmon account.

For e-wallets, take note that accounts must be upgraded (Maya) or fully verified (GCash).

Who is eligible for a refund?

You may request a refund under any of the following conditions:

• You completed a Full Early Repayment (FER) and still have excess funds

• You were charged incorrectly due to a system issue

• You paid more than the required amount or made duplicate payments

If any of these match your situation, please contact Customer service via in-app chat so we can assist you.

For refunds due to system issues or overpayment

You may request a refund if:

• A higher amount was processed than what you entered

• You paid twice because the first payment did not appear

• You made another payment even though your account was already marked as Repaid in the app

How long will the refund take?

• If your requested refund is below ₱2,000: 3–5 business days

• If your requested refund is ₱2,000 and above: Up to 10 business days

Our agent will then notify you in the Salmon app once your refund has been issued.