How can I request a reissue of my physical card?

If you already have a physical Salmon Access Card and need a replacement, you may follow the steps below:

1. Block your existing physical card before requesting a new one.

2. Talk to customer service via in-app chat so we can help set up your request 

3. Once your request is confirmed, visit any of our partner locations and approach our in-store Salmon sales ambassador. They will help you complete the process to reissue your card. 

4. In the app, we will send you a PDF confirming the reissue of your physical card. Simply present this to the sales ambassador to claim your reissued card. 

Please take note: For now, we can only reissue a physical Salmon Access Card to existing physical Salmon Access Card customers. If you do not have a physical Salmon Access Card yet but have an active Credit Line, you may request a virtual card in the app instead.