How can I unlock my account after locking it?

If you locked your Salmon account using Lock account — for example, because your phone was lost or stolen, or you were worried someone else had access to it — you can unlock it yourself, right from the app — no need to contact us in most cases.

1. Open the Salmon app and tap Get started

2. Enter the mobile number, like you're logging in

3. You'll see a message letting you know your account is locked. Tap Unlock account

4. Enter a one-time code and complete a face scan to confirm it's really you

5. Once that's verified, your account unlocks automatically — you'll see a confirmation screen and can log in as usual

This works as long as you still have access to the same mobile number you used to lock the account.

• The Salmon app

• Access to the mobile number linked to your account — to receive the one-time code

• A working camera — for the face scan

Update your registered mobile number by contacting Salmon Customer Service. This usually takes 2 business days. Once it's updated, you'll be able to unlock your account yourself using a one-time code and a face scan with your new number.

If the unlock process fails, gets stuck, or you're unable to complete the face scan, contact Salmon Customer Service and inform us about the issue, and we'll help you sort it out.

If you're seeing a locked account message but didn't lock it yourself, contact Salmon Customer Service right away. Your account is already locked, which keeps it safe in the meantime — we'll look into what happened and help you get back in as soon as we can.

Locking your account freezes your cards. To continue using them when you are unlocked, you'll need to unfreeze them yourself in the app: go to Credit Line → Select card → Unfreeze card.

• Blocks logins to your account

• Freezes your cards

• Blocks outgoing transactions and transfers

• Protects your account if your phone is lost or stolen, or you think someone else has access

• It doesn't close your Salmon account or delete your app account

• It doesn't cancel or pause any loan you're repaying — your due dates stay the same

• It doesn't make you unreachable to Salmon — if you have an overdue payment, Collections can still contact you

In the app, tap Help or Need help? on the one-time code page, then Chat with us

For Salmon Finance clients: [email protected]

For Salmon Bank clients: [email protected]