How can I unlock my account after using Lock account access?

If you locked your account access, contact Salmon Customer Service to unlock your account.

While your account is locked, you can’t log in or make outgoing transactions. This helps protect your account if your device was lost or stolen, or if you think someone else has access to your account.

You can’t unlock your account by yourself in the app.

How to request to unlock your account

You can contact Salmon Customer Service in one of these ways:

1. Call +632 8876 1978. Our hotline is available from Monday to Sunday, 8 am - 10 pm.
2. In the Salmon app, tap Help, then tap Chat with us.

If you no longer have access to the phone number linked to your account, create a new account using your current phone number. Then, in the app, tap Help and Chat with us to contact Salmon Customer Service.

What happens next

After you contact us, we’ll review your request and verify your identity before restoring access to your account.

Once your identity is verified and your request is approved, we’ll unlock your account and let you know when you can log in again.

If you didn’t lock account access

Contact Customer Service via in-app chat or our hotline right away so we can help secure your account.