How does Salmon handle product and service updates and customer information and requests?

While using Salmon, you may have questions about how updates are shared, why some requests take time, or how your information is handled. Here's how Salmon manages our transparency with you in communication, request handling, and customer information, and what you can expect if something does not look right. 

How will I know if there are important updates? 

We share important updates through our official channels, such as the Salmon app, SMS, email, our official website, and our social media channels. These updates may relate to your account or our products and services. 

Are all services available at all times? 

Some services depend on system validation and scheduled processes. For transparency, this may affect timing and your access to Salmon in certain situations. 

Why do some requests take time to process? 

Some requests require system validation or scheduled processing and may not be completed in real time. This helps ensure accuracy and consistency. 

How does Salmon ensure fairness and consistency? 

We use standardized, system-based processes to promote fairness and transparency, ensuring equal treatment for everyone. 

What information can customer support share? 

Customer support can share information visible in your account but may be unable to disclose internal system logic or restricted details. This helps maintain transparency while protecting system integrity. 

How is my personal information protected? 

We follow strict data privacy and security standards to protect customer information. For full information on how Salmon handles your personal data, please review our privacy policy. 

What should I do if something does not look right? 

If something appears incorrect to you in any of our updates, policies, or processes, contact Customer Service via in-app chat so we can assist with your inquiry. 

Can policies or processes change over time? 

Yes. Policies and processes may be updated to improve our products and services. Changes will always be communicated to you when applicable.