BenefitsHelp

How long does it take?

Payments usually complete in 10 – 15 minutes. You’ll see the Completed status in the app.

Some take longer — up to 24 hours with weekends and holidays included. While this happens, your payment shows as Processing. You can check the status in your Transaction history. This is normal. The amount is already deducted from your Credit Line.

If your payment is still Processing after 24 hours, message Customer Service via in-app chat so we can assist you.

Let us know if this article wasn't helpful