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Raise a ticket via Microsoft Teams.
1. Open your Microsoft Teams, and go to the SALES AMBASSADORS SUPPORT
channel.
2. Select GENERAL.
3. Click the APPS tab and choose HELP or use this link: Help.
4. You’ll be directed to the Navigation page. Select CREATE NEW TICKET.
5. Choose the ticket type:
- Incident Report: If you are experiencing issues that are supported by the Product Support Team, such as long decision times, errors, or issues in the Android Agent Application.
- Device Locking: If you are experiencing issues related to device linking, such as unlinking a device.
- Other: Use this option as a last resort if you cannot create a request covered by the “Incident” or “Device Locking” categories.
6. Describe the issue in English with as much detail as possible, including:
- A clear description of the issue.
- Screenshots (if available).
- The client’s name (if applicable).
- The client’s phone number (if applicable).
7. Click SUBMIT.
Track your ticket:
- Monitor ticket status or communicate with the Support Team in the TICKETS CHAT channel on Microsoft Teams.