If the cashier didn’t receive the confirmation via SMS

1. If there are a few old SMS messages, delete them from the cashier's phone.

2. Reboot the cashier's device.

3. In the Agent’s Portal, click the three dots (⋮) and select Resend to cashier.

4. Wait a few minutes.

5. If necessary, use the reserve channel:

   - Contact the cashier’s manager to access data from the merchant portal as a backup (if available) or use their email.

If no SMS is received after retries:

- Retry steps 1 and 2.

- An SMS should be delivered after a few retries