I’ve already paid. Why is my phone still locked?

Your phone should unlock automatically within 24 hours after we receive your payment and clear your overdue amount. Keep your phone connected to the Internet so it can receive the update.

To check for the update from the lock screen:

1. Connect your phone to Wi-Fi or mobile data

2. On the lock screen, tap Sync

3. Wait for the update to apply

4. If your phone is still locked, tap OK and try again later. You can sync up to three times a day.

If syncing does not work:

1. Restart your phone

2. Connect your phone to Wi-Fi or mobile data

3. Open the dialer

4. Enter *#*#120#*#*

5. Wait for the green check mark

6. If you do not see the green check mark, enter *#*#125#*#*

Phone still locked? Talk to Customer Service via in-app chat so we can help resolve your issue.