What should I do if my recipient hasn’t received the amount or I need to change their details?

Open Transaction details in the Salmon app and check the status. Completed means the money has already reached your recipient’s bank account or e-wallet — the receiving bank or e-wallet sometimes needs a little extra time to display it. 

If your recipient still can’t see it after a while, or you need to correct recipient details, contact Customer Service via in-app chat as soon as possible, and we’ll check the transfer — once it’s funded and processing has started, recipient details generally can’t be changed.