What if my payment doesn’t go through?
If the status is Rejected, the amount goes back to your Credit Line right away. Open the payment in your Transaction history to see why, then try again. These are common reasons for a rejected payment:
- A typo in the account number, phone number, or customer ID
- A problem with the amount you entered
- A technical issue on Bayad’s side
If it still doesn’t go through, message Customer Service via in-app chat so we can assist you.