What should I do if I receive a suspicious email, link, or message?
If you receive an email, link, or message that looks unusual or claims to be from Salmon, treat it with caution. Fraudsters may imitate Salmon to steal personal information or login details. If you clicked on something or shared information accidentally, do not panic. You can still secure your account by following these steps.
What to do right away
Stop interacting with the message or website. Do not reply or click on additional links.
Take screenshots of what you received, including the message, link, sender name, or website address.
Contact Customer Service via in-app chat as soon as possible so we can check your account and guide you.
Share helpful details with us, such as:
1. A screenshot of the suspicious email, link, or website
2. Where you saw it, such as email, SMS, social media, or a search result
3. The name or link associated with the message
Do not share your one-time code or login details with anyone. If you already shared them, inform us immediately by talking to Customer Service via in-app chat
Check out the Salmon app for any unfamiliar activity and let us know if you see anything you did not authorize.
What Salmon will never do
Ask you to log in using unfamiliar or unofficial links
Request your one-time code
Ask for your full login information
Ask you to enter details on unofficial pages
Direct you to pay through personal accounts
If you see any of these, the message is not from Salmon.
Need more help?
If you are unsure whether something you received is legitimate or interacted with a suspicious contact or website, please contact Customer Service via in-app chat right away so we can assist you.
