Back
1. Why is there a software restriction on my mobile phone purchased through Salmon Financing?
The device link is only installed with a customer’s consent. We use software restrictions as a security measure to ensure the fulfillment of your loan agreement and to protect you in case the device is stolen. This software helps ensure the device remains in good standing until the loan is fully paid off.
2. Is it legal to install a software restriction on my phone?
When you purchase a mobile phone through Salmon Financing with device link, you agree to the terms and conditions of the loan, which include the installation of software that allows Salmon to control certain device functions if payments are missed. However, we assure you that restrictions will not be activated before any failed payments occur. Once your loan is fully repaid, the software restriction will be deactivated and removed from your mobile phone, and your device will be fully released, allowing you to use it without any potential restrictions.
3. How does the software restriction work?
The software restriction limits access to certain features and applications on your phone. Once your loan is fully repaid, the software will be removed, and you will have full access to your device without any restrictions.
4. Will the software restriction affect the performance of my phone?
No, the software restriction is designed to ensure your phone functions normally if you comply with the loan agreement. It will and should not affect the performance, speed, or battery life of your device.
5. Can Salmon access any personal information on my phone, such as contacts or messages?
Salmon in using the device link software will not access any personal information on your phone without your consent and outside of its legitimate purpose. Your privacy is fully protected.
6. What features of the phone will be restricted if I fail to repay the loan?
If your loan remains unpaid for an extended period, access to certain non-essential apps, such as social media and messaging apps, may be temporarily restricted. However, critical functions like calls to emergency services (SOS) will always remain accessible. To regain full functionality, simply settle the outstanding amount.
7. What happens if I miss a payment? Is there a grace period before my phone is restricted?
If you miss a payment, we ask that you clear the debt within 3 days. After this period, we reserve the right to block the device if the payment has not been made. You will be notified about the potential restriction within 3 days after the due date.
8. How long does it take for the restriction to be removed after full repayment?
The restriction will typically be removed within a couple of hours to a day after full repayment of the loan.
9. Can I sell or transfer the phone to someone else?
Yes, you can, but the loan must still be paid. If you sell or transfer the phone, you must immediately settle the remaining balance. This ensures that the device will be fully released, and the new owner won’t experience any potential restrictions. Failing to repay the loan after selling or transferring the phone will be considered fraud, especially if the buyer is not informed of the outstanding balance.
10. What should I do if I encounter issues with the software restriction?
If you run into any issues with the software restrictions, please get in touch with our customer support team immediately. Make sure your payments are up to date, as this will be the first step in resolving the problem.
11. How can I avoid software restrictions being activated?
To avoid software restrictions being activated, ensure that your payments are made on time according to the terms of your financing agreement. We offer flexible payment options to help you stay on track.
12. What should I do if the device gets stolen?
If your device is stolen, you are still required to clear your debt. However, Salmon can block the phone and assist with the investigation.
13. What should I do if the device has been damaged, and I no longer wish to use it?
If your device is damaged or you no longer want to use it, you are still responsible for repaying the loan as outlined in your agreement. The loan obligation remains in effect regardless of the device's condition.
14. Can I return the device and stop paying the loan?
No, we do not accept returns for devices that have already been used.
