What should I do if I’m experiencing other system issues in the Salmon app?

You may encounter system errors or an app error in the Salmon app from time to time. This includes cases where the Salmon app is not working, the app crashed, you cannot tap Continue, see a Something went wrong error message, or experience any other unexpected issue.

Most of the time, these can be fixed with a few quick troubleshooting steps:

1. Check if your phone’s date and time are synchronized with Philippine Standard Time. If not, enable automatic date and time in your device settings.

2. Make sure the Salmon app is updated to the latest version from the App Store, Google Play, or Huawei AppGallery

3. If your app is not updated, please update it first

4. If the issue continues, uninstall the Salmon app

5. Clear the Salmon app cache

6. Restart your device

7. If you're experiencing a login issue, reinstall the Salmon app and try logging in again

Still experiencing issues even after completing these steps? Talk to customer service via in-app chat so we can assist you further.

Can’t open the Salmon app at all? What to do if I can’t get the Salmon app to open?