How can we help?
Getting a loan
What loan products does Salmon offer?
Who can apply for a loan?
How do I apply for a loan?
How can I check the status of my application?
Why is my loan application not approved?
Why is my reloan application not approved?
Can I get a Salmon Personal Loan?
Can I get another loan?
What IDs are accepted?
How do I apply for Salmon Credit Line?
How can I get a physical Salmon Access Card?
How can I apply for a Moto Loan?
My loan was reassigned to another bank. What does this mean?
How does the Bring-a-Friend program work?
Where can I find a store that offers Salmon loans?
Making loan payments
How do I make auto-debit payments for my Salmon account?
Can I reduce my monthly payment?
Can I change my payment due date?
Can I pay my loan late?
Can I pay my loan before the due date?
Where can I find my loan account number?
How can I pay my loan in full?
How can I pay my loan?
How can I pay my loan without using the Salmon app?
Is it necessary to submit a payment screenshot after completing a transaction?
Will I be charged a fee if I pay late?
When will my payment be recorded in my account?
What is the amount due for this period?
How can I make an early payment?
Can I move my payment to another Salmon loan?
How does the grace period for Salmon Credit Line work?
How do I use a QR code to pay?
How can I manage or stop subscriptions I made with my Salmon Credit Line?
How does verification work at Salmon?
How do I handle the loan of a deceased family member or relative?
How do I add or change an authorized representative for a Salmon loan?
How can I request a payment link if I cannot log in to the app or receive my one-time code (OTP)?
How can I request a refund?
How can I cancel my loan?
Why am I receiving payment notifications from Salmon?
Managing your account
How do I update my personal information?
How do I change my mobile number?
How can I find my loan agreement?
I didn’t receive an OTP via SMS. What’s happening?
What should I do when facial recognition fails?
What should I do if I lost my phone number?
What should I do when ID uploading fails?
How can I change the email registered to my Salmon account?
How does Salmon use and keep my personal information secure?
What is Salmon privacy policy?
What to do if I can't get the Salmon app to open?
How to download Salmon app?
How can I delete my Salmon account?
How do I see my transactions?
What can I do at the Salmon Product Loan product screen?
How do I see my Salmon Personal Loan details?
How can I log out from the Salmon app?
How can I log in to my Salmon account?
How does verification work at Salmon?
What can I do at the Salmon Credit Line product screen?
Why did I get a Security Alert on my device?
Why am I being asked to verify my ID again?
How can I block, freeze, or report a lost card?
How can I activate my card?
How can I request a Statement of Account (SOA) for my Salmon Credit Line?
What should I do if I see a transaction I don't recognize on my card?
How do I dispute a transaction on my card?
How can I fix my Salmon card if it is not working?
How can I request to have my card reissued?
What should I do if I’m experiencing other system issues in the Salmon app?
Why is there a software restriction on the mobile phone I availed with a Product Loan?
How does Salmon handle product and service updates and customer information and requests?
How can I know if a Salmon social media page or website is legitimate?
How does Salmon protect your account from fraud?
How do I know if a message or contact claiming to be Salmon is legitimate?
What should I do if I receive a suspicious email, link, or message?
What should I do if I still have other questions?
